客服中心

• Customer Service with Call Centers (36.12KB, PDF)
• Taming the contact centre dragon, one seat at a time (258.51KB, PDF)
• Under Pressure - How to Stay in the Game (730.54KB, PDF)
• 了解自动化的做法、执行步骤与时机 (235.67KB, PDF)

数据中心及储存解决方案

• Opinion Piece - Mitigating the painpoints of virtual service operations (1.04MB, PDF)
• Opinion Piece - Security Paramount in Virtualised Environments (1.92MB, PDF)
• Opinion Piece - Virtualisation for Storage Environments (2.72MB, PDF)
• Opinion Piece - Virtualisation makes sense for SMBs (1.41MB, PDF)
• Opinion Piece - Virtualisation Touches Everything (1.11MB, PDF)
• Seven Considerations for Green Data Centres (33.47KB, PDF)
• White Paper - How to measure ROI of Virtualisation (68.04KB, PDF)

整合通讯

• 7 Key Considerations for Deploying Integrated Collaborations Successfully (83.37KB, PDF)
• 7 Key Steps for Identity Management in a Unified Communications World (373.06KB, PDF)
• An Evolutionary Journey to an Intelligent Network Architecture (210.41KB, PDF)
• Connect, Communicate & Collaborate with Confidence (114.69KB, PDF)
• Dealer Desk of the Future (1.21MB, PDF)
• Deploying VoIP (159.74KB, PDF)
• Secure IP Telephony (458.75KB, PDF)
• Secure Unified Communications (159.74KB, PDF)
• Seven Key Considerations For Deploying IP Telephony Successfully (392.11KB, PDF)

微软解决方案

• Connected Services Framework (112.86KB, PDF)
• Dynamic Desk Deployment (215.45KB, PDF)
• Eight simple steps to effective software asset management (651.48KB, PDF)
• Managing the Rise of Instant Messaging in the Workplace (23.91KB, PDF)
• Seven Steps to Successful Desktop Deployment (289.06KB, PDF)
• The Role of Presence in the Contact Centre (3.48MB, PDF)

营运管理方案

• IT governance and outsourcing - what are the implications for service providers? (682.50KB, PDF)
• Meeting the challenges of supplier relationship in a multisourced environment (665.71KB, PDF)
• Multisourcing - A blueprint for successful IT sourcing (1.51MB, PDF)
• Painpoints of Organisations Towards a Multisourcing Model (452.04KB, PDF)
• The Impact of Multivendor Procurement Strategies - on the Infrastructure ‘Piece’ of Outsourcing (681.22KB, PDF)
• The New 802.11n Wireless Standard: Bringing Mobility to Your Business (796.27KB, PDF)

服务

• Datacraft Services Philosophy (763.40KB, PDF)

网络整合

• Does Wireless Mesh with Your Organisation (319.92KB, PDF)
• Freedom of the Road: Network Optimisation and Drive to Maximise The Network (586.65KB, PDF)
• Lay Byes and Fast Lanes: How Network Optimisation Can Fast Track Performance in All the Right Ways (573.33KB, PDF)
• Managing the Complexities of Compliance (625.19KB, PDF)
• Network Optimisation: Taking the Road Trip to Network Nirvana (533.70KB, PDF)
• Stop signs and yields - Why your network needs a helping hand (1.11MB, PDF)
• The Straw that broke the Network Back (286.32KB, PDF)

安全

• Be Proactive - Dealing with Today Information Security Trends (812.60KB, PDF) (812.59KB, PDF)
• Be Proactive Secure Mobility in the Workplace (426.29KB, PDF) (426.28KB, PDF)
• Don't take Security off your priority list (177.52KB, PDF)
• Securing the Contact Centre in Asia-Pacific (1.16MB, PDF) (1.16MB, PDF)
• 利用商业决策持续提升安全性 (534.21KB, PDF)